Shipping Information

Processing time

Every paint by numbers kit is made to order. Our team needs 2–4 business days to print your numbered canvas, match the paints and pack your kit before it ships. Custom photo kits may take a little longer because your photo is converted and checked by hand.

Delivery estimates

Once shipped, typical delivery times are:

• United States: 6–14 business days
• Canada, United Kingdom, Australia: 6–14 business days
• Europe: 7–15 business days
• Rest of world: 10–25 business days

Tracking

All orders ship with a tracking number. You will receive it by email as soon as your order leaves our facility. You can also see live tracking for every order on your account page — sign in with your email only, no password needed — or use our Track your order page.

Shipping costs

Shipping is calculated at checkout based on your destination and the number of kits. Any promotional free-shipping offers are shown automatically in the cart when they apply.

Customs and import duties

Orders outside the United States may be subject to local customs fees or import taxes set by your country. These are charged by your local carrier or customs office and are not included in our prices.

Lost, delayed or damaged parcels

If your tracking has not moved for more than 10 business days, or your kit arrives damaged, contact us with your order number and we will send a replacement or refund — see our Returns & Refunds policy.