Returns & Refunds

30-day satisfaction guarantee

We want you to love your paint by numbers kit. If anything is wrong with your order, let us know within 30 days of delivery and we will make it right with a replacement or a refund.

Damaged, defective or wrong items

If your kit arrives damaged, has missing parts, a misprinted canvas, or is not what you ordered, contact us with your order number and a photo of the problem. We will ship a free replacement right away, or refund you in full if you prefer. You do not need to send the item back.

Changed your mind?

Unused kits in their original, unopened packaging can be returned within 30 days of delivery for a refund of the product price. Return shipping is paid by the customer and the original shipping cost is not refunded. Please contact us first so we can give you the correct return address — parcels sent without contacting us cannot be processed.

Custom photo kits

Custom kits are made from your own photo and cannot be resold, so they cannot be returned for a change of mind. They are fully covered by our guarantee against damage, printing defects or errors on our side.

Refund timing

Please do not send anything back until support has approved the request and given you the return instructions — the return address can differ from the one on the parcel. Original shipping charges are not refunded unless the return resulted from our error.

Approved refunds are issued to your original payment method within 2–5 business days. Depending on your bank or card issuer, it can take a further 5–10 business days for the money to appear on your statement.

Cancellations

You can cancel an order free of charge as long as it has not entered production. Contact us as soon as possible with your order number; once a kit has been printed it can no longer be cancelled, but it is still covered by this policy after delivery.